Call Center Services
Sales : Order for us to develop and increase revenue and income for your company we have a skilful team who firstly understand all aspects of the product to be able to sell and promote your product to its full potential.
Customer Service : Our enthusiastic customer service teams are flexible and are experienced at undertaking the most complex problems creating contingency plans to overcome all and every situation. Our agents are prepared to assist and advise all customers to be able to build strong client relationships and improve customer loyalty. Our enthusiastic customer service teams are flexible and are experienced at undertaking the most complex problems creating contingency plans to overcome all and every situation. Our agents are prepared to assist and advise all customers to be able to build strong client relationships and improve customer loyalty. Additionally, we propose several call centre services and advantages such as:
◙ A Multilingual Support team.
◙ Multichannel call centre to contact customers.
◙ Outbound Telemarketing and Telesales Campaigns with geographic numbers
◙ Inbound/Outbound Marketing Approaches to Tailor client needs
◙ Unlock Potential Opportunities by Connecting your Customers
◙ Make calls to specified destinations with pre-approved database from our clients
◙ Premium Services to double the count of customer interaction & conversion via
inbound/outbound call
BACKEND OPERATIONS SUPPORT
Support : We offer Backend support with our professionally qualified and skilled technicians to be able to implement approaches in delivering services such as, compliance monitoring, accounting, administration, communications data processing, data analysis and document handling. We remain thoroughly transparent in your regular operations to be able to build strong clientele relationships facilitating your company with the most efficient approach. Our backend services also include:
◙ Treasury and funds management on day to day basis
◙ Dedicated team to handle queries from agents and Customers
◙ Agent categorization and credit limit policy
◙ Banking and recovery from agents to facilitate smooth operations
◙ Managing your AML/CTF Program covering transaction monitoring and Risk Assessment
◙ Transaction processing and coordination with business tie-ups
◙ Handling of transaction amendments and cancellation inquires
◙ Our services are flexible, systematized, cost-effective and cordially accessible
BUSINESS DEVELOPMENT
As: numerous new players are entering into the industry with aggressive business approaches and
there is technological paradigm shift happening. At this stage, without having clear visionary goals and planning to achieve those with available resources, is become progressively challenging for companies to stay on the top and even in the list of preferred MTOs.
This is where we come in as our team offers cost effective and time efficient outsourced remittance services, to eliminate all time-consuming and extensive procedures
leaving you hassle-free. The reasons to associate with BELL for Remittance business development is the variety of services we provide such as:
◙ Preparation of Business Plans and Strategies
◙ Developing Remittance agent network by adding new Pay-in/ Pay-out agents.
◙ Managing existing network/ outlet/ agent operations.
◙ Developing and managing new and existing branch networks.
◙ Developing and executing incentive programs for agents/ customers.
◙ Training & development services for the agents.
REMITTANCE BUSINESS OUTSOURCING
High Staff : Outsourcing remittance business responsibilities is a hassle-free alternative to reduce high staff cost in developed countries.
◙ Developing Remittance Agent
Network by adding new Pay-in / Payout agents.
◙ Managing existing network /outlet
/Agents operations.
◙ Development and management of new and existing branch network.
◙ Developing and executing incentive programs for agents/ customers.
◙ Training & Development of the agents.
◙ Correspondence/grievances management & record maintenance.
High Staff : Outsourcing remittance business responsibilities is a hassle-free alternative to reduce high staff cost in developed countries.
◙ Developing Remittance Agent
Network by adding new Pay-in / Payout agents.
◙ Managing existing network /outlet
/Agents operations.
◙ Development and management of new and existing branch network.
◙ Developing and executing incentive programs for agents/ customers.
◙ Training & Development of the agents.
◙ Correspondence/grievances management & record maintenance.
COMPLIANCE SERVICES
Our: compliance services include assisting companies to attain authorisation that deliver regulated financial services, we manage their regulatory agreements and invest and engage their staff with concentrated and necessary compliance training. We understand and interpret the regulations to provide beneficial, practical advice and solutions that will work in favour for both your business and the regulator. Our compliance experts with several years of experience aid in minimalizing the regulatory burden, our capable team provide transparency and traceability plus deliver administration data that enables Higher Management to understand compliance associated
risks more appropriately and aids in making compliance executive decisions. Our compliance consults offer several advantageous services such as:
◙ Preparation of Significant Policies Including but not limited to – AML/CTF Manual, Data
Protection Policy, Complaints Handling Policy, Anti-Bribery & Corruption Policy, Fraud
Prevention Guidelines.
◙ Establishing Fraud detection and Prevention System for Online/Card Payments.
◙ Preparation of Compliance Annual Plans.
◙ Initial Compliance training of New Staff.
◙ Refresher Compliance Trainings of Staff – General and/or Department Specific.
◙ AML/CTF Training of Senior Manager/Country Managers/BOD.
◙ Preparation and of Agent On‐boarding and Management Policy & Procedures in accordance
with Applicable Regulations.
◙ Agent’s Initial and On‐going Risk Assessment.
◙ Agent’s Initial and Refresher Compliance trainings along with provision of Compliance
material.
◙ Review of Client On‐boarding Procedure / Review of Client Profiling in accordance with local
AML/CTF Regulations.
◙ Establishment of Client Risk Profiling/Assessment.
◙ Review/Preparation of Internal Control to Identify Suspicious Activities E.g. Link Transaction.
◙ Management of Internal SARs and Submission of External SAR to FIUs.
◙ Review/Establishment of Internal Controls to Cater Fraudulent activities – Online Payments –
Strengthening Procedures to Identify and Freeze Fraudulent Funds.
◙ Preparation and Timely submission of External Reports to Local/Host Regulators.
◙ Providing assistance and/or Manage External Regulatory Scheduled/Non Scheduled Audits.
◙ Independent Review of Compliance System and Controls.\
BOOK KEEPING AND ACCOUNTS
Bookeeping : Bookkeeping alongside financial accounts management is a necessity for organizing administration accounts. As a business we strongly recommend this as it is an essential tool for companies, which should be prepared on a scheduled or monthly basis. This helps to maintain that all the paperwork is kept up to date and methodical. Our team consists of experienced and organized professionals that help monitor the progression and performance of your business alongside your expenses recording Debtors, Creditors Profit, Loss and Vat returns to be able to perceive the development your company is producing. Our team offers the following services:
◙ Book keeping according to accepted accounting practices in UK and Europe
◙ Preparation of UK and Europe financial statements according to their regulations
◙ Preparation of financial plans and budgets.
◙ Preparation of business financial review on monthly and quarterly
◙ Co-ordination with audit firms for the financial audits.
◙ Financial analysis and business performance review based on financial data